Carry With Intention.
Two Bags was built on one belief:
You should not have to choose between beauty and responsibility.
Between ambition and care. Between structure and softness.
Below is what you may want to know before and after your piece arrives. If you need more clarity, write us at hello@mytwobags.com
We read every message with intention.
We do not mass produce.
Most styles are crafted per order or released in controlled, small batches. This preserves material integrity and prevents excess.
When a style returns, it may not return the same way twice.
We work with natural materials.
Leather carries memory. Grain, depth, and variation. Subtle differences in tone or texture are not flaws, but proof of authenticity.
No two pieces carry the same story.
Ordering & Checkout
Select your piece. Review the details carefully. Complete checkout.
You will receive confirmation by email. When your piece is ready to travel, tracking information will follow.
Please review all details before submitting. Once production begins, changes are rarely possible.
What payment methods are accepted?
We accept major credit and debit cards along with secure digital checkout options available at checkout.
Payment is collected at the time of purchase.
If your piece has not yet entered production or shipped, we may be able to assist.
Email hello@mytwobags.com as soon as possible.
Once production is underway or shipment has been released, changes cannot be guaranteed.
Production & Shipping
Many pieces are produced after purchase.
Please allow approximately 4–8 weeks for production before shipment unless otherwise specified.
This timeline allows us to build responsibly. Never hurriedly.
Yes. Two Bags travels globally.
International orders may be subject to customs duties, VAT, or import fees determined by your country. These costs are the responsibility of the recipient.
We are unable to alter declared shipment values.
You will receive an email notification once your piece leaves our facility.
Tracking updates may take up to 24 hours to activate.
If a carrier confirms delivery, responsibility transfers in accordance with shipping standards.
If your package appears lost in transit, contact us and we will assist in initiating a carrier inquiry.
Production and delivery windows are estimates.
Delays may occur due to material availability, customs processing, or carrier disruptions.
We build thoughtfully, not urgently.
Returns & Exchanges
Because many pieces are made specifically for you, purchases are considered final once production begins.
We do not offer refunds for change-of-mind purchases.
If your piece arrives with a manufacturing issue, email us within 7 days of delivery with your order number and clear images.
We will review and determine the appropriate next step.
Items must remain unused and in original condition.
All marked-down, sample, or promotional purchases are final.
Every Two Bags piece arrives inside a carryall.
If you would like to include a message, leave your note in the checkout comment field and we will include it on your behalf.
How should I store my bag?
• Keep it supported when not in use
• Avoid prolonged pressure or bending
• Store in a cool, dry environment
Structure is preserved through intention.
Use a soft, slightly damp cloth to gently remove surface marks.
Allow to air dry naturally.
Avoid harsh chemicals or excessive moisture.
For specialized finishes, test any product discreetly before full application.
Yes. And beautifully so.
Leather softens, deepens in tone, and forms character with wear.
This evolution is expected and embraced.
We consider selective retail and partnership opportunities aligned with our ethos.
Introduce yourself at: hello@mytwobags.com
Include relevant details and links.
We aim to ensure product information, pricing, and availability are accurate.
In rare cases of discrepancy, we reserve the right to correct errors or cancel orders prior to shipment.
We rely on third-party platforms for payment processing and shipping logistics. While we strive for seamless operations, uninterrupted service cannot be guaranteed.
Write us at hello@mytwobags.com
Two things can be true.
You can reach out.
And we can respond with care.